Here is a list of frequently asked questions and answers. Have a question and can't find an answer? Please email us at firstname.lastname@example.org!
Yes! All of our wigs are heat resistant up to 350°F.
Yes again! Our wigs are tangle resistant, which makes them very easy to brush out when they do get tangled.
4. What hair styling tools can we use to style Purple Plum wigs?
You can use regular hair styling tools with any of our wigs! Please note, if you are using a tool that utilizes heat, please do not exceed a temperature of 350°F.
Styling Products: Our wigs are compatible with hairsprays, styling gels, and other styling products. If you would like to know if a specific styling product is ok to use with our wigs, please email us at email@example.com.
Hair Cleaning Products: There are many ways you can go about washing our wigs! There are synthetic hair shampoos and conditioners on the market. Alternatively, there are multiple tutorials online that detail the use of fabric softener and other methods for wig care. You can check out a tutorial on how to was your wig here.
Our wigs can be stored in the original bag that they came in to prevent damage and dust.
1. Do I have to sign up for an account to order?
You do not have to create an account profile to order.
2. How do I see shipping fees?
Shipping is based on location and weight. To see shipping fees navigate to your shopping cart and choose a destination.
3. Paypal is giving me an error. What should I do?
If Paypal express checkout is not working, try logging out and logging back in and ordering again. This should fix the problem. If it still isn't working, please email us and we will send you a manual invoice through Paypal to pay with.
4. Do you offer gift certificates? How do they work?
Yes, we do offer gift certificates. To purchase a gift certificate, choose the "Gift Certificate" link on the left menu and fill out the form.
To redeem a gift certificate, follow these instructions (which are also included in the email):
1) Go to our site
2) Add to cart any products.
3) Follow to "Checkout" section.
4) Enter your personal details.
5) Select "Gift Certificate" as payment method.
6) Enter your Gift Certificate ID and click the "Submit" button.
Didn't find an answer to your question? Please email us at firstname.lastname@example.org and we'll get you squared away!